HOW DO WE KEEP YOUR PERSONAL INFORMATION SECURE? Lookhu understands that it is a privilege to have you as a customer and is committed to protecting your personal information. We use the following controls to protect your personal information: Use of secure connections using SSL to safeguard information when transmitted from your Web browser to Lookhu; Use of security controls to restrict access to databases housing personally identifying information; Use of encryption for sensitive personal information, such as credit card numbers and user names; Restrict employee access to databases containing personal information and impose confidentiality requirements upon employees who do; and Bind subcontractors with contractual, technical and organizational measures to protect your personal information.
HOW DO WE USE YOUR PERSONAL INFORMATION? Lookhu uses your personal information to: Deliver to you and bill you for Lookhu products and services, and communicate with you concerning your account and customer service issues. This may include verifying authorization of credit card usage before any purchase of premium content or services (e.g., for the purposes of access to a free trial, or to the Movie Store); Verify access rights to premium content or other access-restricted services and software, including for the purpose of supporting digital rights management software; Improve our software and services by providing personalized content recommendations, language and location customization, and/or personalized help and instructions; Determine if you meet the minimum system requirements to use our products, and provide information concerning compatibility and interoperability to you; Track content accesses, downloads and burns for the purpose of paying royalties and license fees to third party providers, such as movie studios and other copyright holders and content distributors; Ask you to participate in surveys about products, services, news and events; Offer you product upgrades, content, services and games for you to purchase; Provide you with content, services, instructions, and a more personalized experience based on personal information, such as your language preferences, zip/postal code, country locations, and any content or other preferences you provide; Auto-update downloaded Lookhu products; Provide you with news, free newsletters, updates, targeted advertising, promotions, and special offers; and Better understand how our products are used, including Web traffic patterns and what types of content are most popular with users of our products and services.
Obligatory or Optional Nature of the Requested Information Some of the personal information collected by Lookhu is necessary to provide you with the Lookhu product or service you choose and to optimize the delivery of audio and video data to your computer. Lookhu software may include the opportunity to disable certain software features to increase your level of privacy. However, certain technical information (e.g., zip code, product id, GUID) may be automatically transmitted between networked servers to authenticate access to products and services, enable their delivery, or optimize your media delivery experience.
E-MAIL FROM REALNETWORKS Registering for a product or service allows you to tell us how or whether you want Lookhu to communicate with you. Generally, we send e-mail to you about our products, content and special offers. Separate Lookhu products, services and lines of business may send separate newsletters and marketing emails. During registration, you may opt out of receiving Lookhu marketing e-mails and/or newsletters for the relevant product or service. Additionally, your online Lookhu account, accessed through the "My Account" link on www.Lookhu.com, and through other links provided in emails and on Lookhu Web pages, enables you to select whether you wish to receive newsletters, marketing and promotional emails, special offers and the like from various Lookhu business lines. However, we may continue to send you e-mail about products or services you have previously purchased (such as an available upgrade that you are entitled to receive), your account status or other information concerning functions, features and status of your Lookhu products and services, or to inform you about critical technical service issues relating to a Lookhu product or service.
HOW TO ACCESS AND UPDATE YOUR PERSONAL INFORMATION To access your account information and preferences, select "Manage My Account" from the menus in Lookhu, sign in to your account and modify your information and preferences as needed. When you access your account by logging in, you can update and/or make sure that your account information is accurate. You can also manage your preferences concerning receipt of newsletters and promotional emails. If you have forgotten a username or password, you can use our online help resources or contact customer service at: (323) 244-4714 Monday - Friday, 9 am - 5 PM PST.
SAFE HARBOR Lookhu has certified its personal information practices with the U.S. Department of Commerce under the Safe Harbor Program to ensure that your personal information is protected adequately in the event that your data is processed for the purposes of your agreement with us by a Lookhu company in the United States. Should you want more information on the Safe Harbor principles, please go to: http://www.export.gov/safeharbor/. If your data privacy complaint was not satisfactorily addressed by Lookhu, we suggest that you contact the Direct Marketing Association at:
8911 Independence Ave.